Frequently asked questions
Find answers about products, delivery, orders, exchanges, and more.
Use the size guide on each product page and compare it with a similar garment you already own.
Wash inside out with similar colours, use a gentle cycle, and avoid direct high heat.
New designs are announced through our website and social channels while stocks last.
A pre-order reserves an upcoming product before it is ready to ship. The estimated dispatch timing is shown on the product page.
We deliver to supported addresses in India and selected international destinations.
Orders are dispatched from our fulfilment location in India.
Delivery charges are calculated at checkout based on destination and order details.
Store pickup is not currently available unless shown as an option at checkout.
Estimated delivery dates are shown at checkout and in your confirmation email.
We use reliable courier partners selected for your delivery location.
Use the tracking link in your shipping confirmation email.
Allow the processing time shown on the product page; contact support if it has passed.
Check your tracking link first, then contact support with your order number.
International orders may incur duties, taxes, or customs charges set by the destination country.
Check your order confirmation and tracking emails, or contact support with your order number.
Try another browser or payment method, then contact support if the issue continues.
Contact us as soon as possible; changes depend on whether your order has been processed.
Contact us immediately before dispatch. Address changes may not be possible after shipping.
Enter your gift card code in the discount or gift card field at checkout.
Check the code, balance, expiry, and eligible products, then contact support if needed.
Available payment methods are displayed securely at checkout.
Use the product notification option when available, or follow our announcements.
Use the courier tracking options or contact the courier to arrange another delivery attempt.
Contact support promptly with your order number and clear photos of the issue and packaging.
Contact support with your order number and photos of the package so we can investigate.
Exchange eligibility depends on the item condition and the current exchange policy. Contact support before sending anything back.
Once the returned item is received and approved, processing times depend on stock and destination.
Refund eligibility depends on the current return policy. Contact support with your order details.
Contact support with your GST details and order number as soon as possible.
Custom design requests may be considered case by case. Contact us with your requirements.
We operate online from India.
Use the contact form or the support details listed on our website.